Warranty Information
This warranty shall extend only to the original purchaser and is not transferable. This warranty must be filed within 30 days from the date of merchandise received. The warranty does not apply to any damage after-sale to original purchaser resulting from improper use. Contact with sharp or rough objects, or substances other than those recommended for cleaning invalidates any portions of this warranty. Failure to follow the conditions listed in the care section of our warranty limits coverage.
Beyond Sofa Company reserves the right to alter construction or materials from time to time as needed to provide a quality product. Any item not specifically mentioned/covered in our warranty has a one (1) year warranty from the date of sale.
LEATHER: 3 YEAR WARRANTY
Leather has natural characteristics that add to its natural beauty and in no way to be considered defective. Variations in shade, texture and natural markings caused by abrasions during the life of the animal are not considered defects but are all qualities of fine leather. These characteristics enhance the individuality of each piece and ensure that you are purchasing a quality leather product. To preserve the natural beauty of your furniture, avoid chemicals, direct and indirect sunlight, and strong lighting as they will damage and fade leather, which is not covered under this warranty.
Our leather is warranted against the following, as long as you adhere to the care instructions listed in this warranty:
- There will be no transfer of color
- The leather will not become hard except under extreme climate conditions
- The leather will not tear under normal use
The leather portion of our warranty is valid only if the factory cleaning method is followed. All leather is tested by the tannery to determine whether or not the leather has been treated or is defective. Failure to follow this procedure voids any claim, and determination of this rests with the leather supplier.
FABRIC
The manufacturers of upholstery fabrics do not guarantee and will not assume responsibility for any fabric’s colorfastness, wearing qualities, or dye lot variations. Beyond Sofa, therefore, makes no warranties, expressed or implied, regarding its fabrics. We do not cover the application of a soil-resistant treatment. Certain characteristics make a fabric unique, such as color variation, slubs, natural fabrics, and stripe designs. These characteristics are not considered fabric defects. COM fabric is not covered under our warranty.
FRAME CONSTRUCTION: 3 YEAR WARRANTY
Our frames have been carefully kiln-dried, milled, and processed to remove defects which could cause structural weakness. Each corner is greatly reinforced, resulting in a frame with inherent strength. Beyond Sofa warrants against defects in material workmanship for 3 years under normal use.
SINUOUS SPRING CONSTRUCTION: 3 YEAR WARRANTY
Beyond Sofa utilizes the finest product-compatible Sinuous Spring construction available to the furniture industry. This results in excellent seating suspension and the proper up and down spring action that provides the finest seating alignment and comfort. Beyond Sofa warrants this construction against defects in materials and workmanship for the life of the product under normal use.
SYTEX WEBBING CONSTRUCTION: 3 YEAR WARRANTY
Beyond Sofa in some cases utilizes Sytex high-Strength Polyester monofilament Webbing suspension (compared and improve product-compatible with Sinuous Spring construction). This results in excellent seating suspension and the proper up and down suspension action that provides the finest seating alignment and comfort. Beyond Sofa warrants this construction against defects in materials and workmanship for the life of the product under normal use.
CUSHION CONSTRUCTION: 1 YEAR WARRANTY
Beyond Sofa cushion cores are made from high-performance, high-support, high-resilience polyurethane foam materials in conjunction with a layer of low-density high-resilience polyurethane foam. All foam will soften as a result of normal use and should not be considered a defect.
SLEEPER MATTRESSES
Innerspring mattresses are warranted to be free of defects for three (3) years from the original retail purchase date.
MECHANISMS
Beyond Sofa utilizes top-quality mechanisms to provide the additional benefit of highly reliable, multi-function upholstered furniture. We warrant all moving mechanical parts against defects in material and workmanship under normal use for a period of three (3) years from the original retail purchase date. These include recliners, incliners, and sleepers. Power units are warranted for one (1) year.
WARRANTY SERVICE PROCEDURE
Repair service must be reported and requested immediately to prevent further damage to the product or it may be deemed unrepairable under the warranty period. The Beyond Sofa warranty is not responsible nor does it cover resulting damage made to the product due to a lack of timeliness in requesting repair service. Claims must be made at service@beyonsofa.com. Evidence of original purchase (such as an invoice or original sales slip) will be required. Beyond Sofa does not cover freight or shipping charges for warranted parts.
Beyond Sofa reserves the right to inspect all warranty items when processing claims. Beyond Sofa also reserves the right to inspect the product at our facility, should inspection become necessary. The furniture must be cleaned before returning to the factory and the cost of packing and shipping to and from the factory are not covered by this warranty.
All merchandise must be inspected at the time of delivery and you must file freight claims immediately with Beyond Sofa and/or email us at service@beyondsofa.com. Beyond Sofa will not accept returns for freight damage and concealed damage that is not reported within 3 days of receiving goods as we inspect all pieces before wrapping and shipping.
Beyond Sofa Company’s liability under this warranty is limited to repairing or replacing at Beyond Sofa’s option any part or parts of the product found to be defective in material or workmanship. Beyond Sofa Company in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters about the condition of the furniture. Repair, if required, may take up to 120 days to complete.
If exact goods are not available, Beyond Sofa reserves the right to use like goods of equal quality for repair or replacement. In no instance shall Beyond Sofa Company’s obligation exceed the original cost to the retailer.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES ON THIS PRODUCT. THE WARRANTIES AND REMEDIES OUTLINED IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND INSTEAD OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. IN NO EVENT WILL BEYOND SOFA BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE SALE, PURCHASE OR USE OF THE PRODUCT INCLUDING ANY CLAIMS UNDER ANY WARRANTIES, SHALL BE SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION BY ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES ARBITRATION RULES, AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. THE PLACE OF ARBITRATION SHALL BE LOS ANGELES, CALIFORNIA.